Stephen E. Arnold is an independent consultant. He’s the author of The Google Legacy: How Search Became the New Application Platform, the first three editions of the Enterprise Search Report, and Google Version 2.0: The Calculating Predator. His work has been distributed by Bear Stearns and Outsell Inc. This information is based on research for this forthcoming study, Beyond Search: What to Do When Your Search System Doesn’t Work, Gilbane Group, 2008. His Web site is www.arnoldit.com.