Search Is a Problem: Still a Clumsy Song and Dance Routine
From the point of view of flailing content management experts, “enterprise search” means finding information in a usually flawed, Rube Goldberg construct called a CMS or content management system.
Against this wallpaper with my scrawled biases, I read “Diagnosing Enterprise Search Failures.” The pivot point for the story is another report that almost two thirds of enterprise search users are not satisfied with the retrieval system.
