The Smart-Talk Trap in the Era of Social Media
The Smart-Talk Trap in the Era of Social Media (and What to Do About It) 26 May 2011 I just came across an excellent piece in the Harvard Business Review thanks to my colleague Larry Pixa. Published in 1999 by Stanford professors Pfeffer and Sutton, “The Smart-Talk Trap” (PDF) is even more pertinent in today’s new …
Continue reading “The Smart-Talk Trap in the Era of Social Media”