Whenever we get depressed about the inability of large organizations to “hear” we just remind ourselves that no one listens to Brent Scowcroft or Paul Strassmann either despite their stature as intellectual giants.
Strassmann is an enterprise unto himself after decades of being a CIO for Xerox, DoD, and then a reprise at NASA for Sean O'Keefe. His books are among the most vital for executives seeking to actually understand the business value of computing. Below is his presentation to OSS '96.