Knowledge Capital and Calculating Shareholder Value,
May 29, 2000
This is the definitive book on “knowledge capital” (his trademarked term) and how to calculate shareholder value in the New Economy. In general, one should buy this book to be persuaded of Paul’s brilliance, and then hire him to implement the ideas as a strategic consultant. Not for the weak-minded CEO or CIO, as it impales most corporate oxes and concludes that in general, there has been either a negative return on investment, or no discernible contribution to corporate profit, from steadily increasing information technology budgets.