What I learned from three months of Content Moderation for Facebook in Berlin
At the end of the ramp-up process, a moderator should handle approximately 1300 reports every day which let him/her in average only a few seconds to reach a decision for each report. The intellectually challenging task tends to become an automated action almost a reaction.
A minority of these posts was of criminal nature. This disturbed me even more. These attitudes/behaviors/forms of expression would easily convince any non- specialist than the society had gone insane. I witnessed behaviors that didn’t respect any social norm, pushed into a world, where the notion of intimacy and decency vanish, where there is no respect for privacy. Did those social media tools subconsciously encourage people to overcome all inhibition by destroying all social filters and moral barriers?