Back in 2007-2008 we did research relevant to your thinking on Applied Collective Intelligence, at the University of Oxford. We focused on “distributed problem-solving networks” that included looking at film production in a distributed fashion to include a lot of open source projects:
Published papers and book chapters, including:
Recap with links from the Oxford link:
I. Project Framework, Synthesis and Commentary
- William Dutton, Paul David and Wolf Richter: The Performance of Distributed Problem Solving Networks: A Final Report on the OII-MTI Project (pdf, 42kb). This report provides a brief overview of work undertaken by members of the project team. It outlines the aims, approach and organization of the project, and provides a guide to case studies and related project outputs, including case descriptions and analytical papers.
- Paul David: Toward an Analytical Framework for the Study of Distributed Problem-Solving Networks (pdf, 320kb). Introducing an analytical framework that guided the study, providing a rationale for the case study selection and key theoretical expectations surrounding the choices that face management in deciding whether or not to ‘crowdsource’ problem-solving.
- Paul David: Commentary on DPSN Organisations: Commonalities and Differences (pdf, 62kb). A ‘synthetic view’ of the project and its key findings, focusing on the relationship between problem characteristics and the effectiveness of the modes of information aggregation mechanisms and novel problem-solving in the case studies considered.
- David Bray and Wolf Richter: The Performance of Distributed Problem Solving Networks: Highlights of Findings (pdf, 2.7Mb). Slides from a presentation by David Bray and Wolf Richter on key findings across the case studies.
- William Dutton: Distributed Problem-Solving Networks (pdf, 194kb). Arguing that DSPNs reconfigure information and communication flows in ways that can enhance the communicative power of networked individuals that span geographical and organizational boundaries in ways that create challenges for firms and organizations that seek to capture the value of DSPNs.
- William Dutton, Paul David and Wolf Richter: DPSN Study Proposal (pdf, 90kb). Outlining the team’s initial expectations and approach.
The lecture ‘The Power of Diversity: The Performance of Distributed Problem Solving Networks‘ along with invited responses was designed to inform the debate about the potentialities and limitations of these new organizational forms. View the webcast of the lecture and discussion.
II. The Case Studies
1. Sermo: A Community-Based Knowledge Ecosystem
Exemplary of Web 2.0 developments, some problem-solving networks are anchored in user-generated content, such as Sermo: a community-based knowledge ecosystem for licensed physicians in the USA. Physicians can ask and answer questions and surveys posed by other doctors or pharmaceutical firms or other paying problem-holders. The Sermo community, of over 50,000 doctors, sorts through conversations and identifies interesting health trends, cases, and other novel health insights for the benefit of multiple stakeholders.
- David Bray, Karen Croxson, William Dutton, Benn Konsynski: Sermo brief (pdf, 1.6Mb)
2. Seriosity: Addressing the Challenges of Limited Attention Spans
Human beings like to earn points, as demonstrated by Seriosity, a creative use of games as way to create an incentive for individuals to pay closer attention to their use of email and solve their problems with information overload. The system enables individuals to use a virtual currency attached to email, to simulate the redistribution of resources in ways that will lead them to be more strategic about the priority messages they send, read, open from co-works. The Seriosity approach has interesting side-effects, to include individuals exchanging the virtual currency for real-world tasks and favors in the workplace.
- David Bray, Karen Croxson, William Dutton, Benn Konsynski: Seriosity brief (pdf, 126kb)
3. The Performance of Distributed News Aggregators
Originating as a study of the online news aggregator Digg, which relies on user ratings to determine which articles to put on the frontpage, this study evolved into a comprehensive survey of the online news aggregator space. This case study explores the conditions under which crowds are smart, analyzes the bias of several modes of information aggregation, and shows the risk of mob behaviour.
- Wolf Richter, Tobias Escher, David Bray: Distributed News Aggregators Brief (pdf, 58kb)
- Wolf Richter, Tobias Escher, David Bray: Distributed News Aggregators Full Paper (pdf, 870kb)
4. Information Markets: Feasibility and Performance
The performance of prediction markets has been one driving force behind the renewed attention on distributed problem solving. This case reviewed the feasibility and performance of prediction or information markets, discussed some apparently successful applications, considered likely limitations of information markets, and identified important areas for future research.
- David Bray, Karen Croxson, William Dutton: Information Markets Brief (pdf, 48kb)
- David Bray, Karen Croxson, William Dutton: Information Markets Full Paper (pdf, 410kb)
5. The ATLAS Collaboration: A Distributed Problem-Solving Network in Big Science
The nature of the problem tackled by the ATLAS collaboration – the creation of a radically innovative particle detector experiment – makes ATLAS an exceptional case for studying DPSNs. The problem solving is distributed across multiple groups of problem solvers comprising 2000 scientists in 165 working groups across the globe. Similarly, the engineering, construction and installation of the many components is distributed across this collaborative network. The initially surprising finding of the case study is that this joint innovation effort succeeded despite breaking with most rules of traditional project management. Philipp Tuertscher analyzes what it took to make such a loosely structured organization work, and raises the question if such structure was even required to develop a complex technological system like the ATLAS detector?
- Philipp Tuertscher: ATLAS brief (pdf, 1.3Mb)
6. Bug-Patching for Mozilla’s Firefox
The case study of the Mozilla project is focused on the organization of quality control and quality assurance in a distributed innovation environment, and focuses on the coordination of the detection and correction of operating defects (‘bugs’) in Mozilla’s Firefox web-browser. Analyzing two samples of bugs drawn from the 40,000 or so that have resulted in a change to the Firefox code base, the case study finds among others that bug treatment behavior in the project was not temporal stable, that bug reports from ‘outsiders’ took longer to find a successful resolution and were more likely to remain ‘un-fixed and that factors such as the objective technical complexity of the bug-patching problem, and the level of effort devoted to the contextualisation the reported defect played significant roles determining the speed with which a bug was typically fixed.
- Jean-Michel Dalle, Matthijs den Besten, Héla Masmoudi, Paul David: Mozilla Firefox Brief (pdf, 114kb)
7. Wikipedia as a Distributed Problem Solving Network
Wikipedia, the free online encyclopaedia put together by volunteers, is a prime example of a distributed problem-solving network with a global array of contributors creating a resource that has been compared to leading encyclopedia. The study focused on efforts to maintain the quality of Wikipedia entries and in particular of the use of tagging to signal the need for improvement in entries of Simple Wikipedia.
- Matthijs den Besten, Max Loubser, Jean-Michel Dalle: Wikipedia Brief (pdf, 45kb)
- Matthijs den Besten, Max Loubser, Jean-Michel Dalle: Wikipedia Full Paper (pdf, 500kb)
8. Distributed film production: Artistic experimentation or feasible alternative? The case of ‘A Swarm of Angels’
A Swarm of Angels was selected as a case study of open content film production. The project based in Brighton, England, but it extended the open source model to movie making in ways that could bring distributed collaborators into the film project. The case study highlighted the existence of a core group of contributors and a periphery of silent supporters, which both play an important role in the project’s performance.
- Irene Cassarino, Aldo Geuna: A Swarm of Angels Brief (pdf, 35kb)
- Irene Cassarino, Aldo Geuna: A Swarm of Angels Full Paper (pdf, 550kb)
III. Cross-Cutting Thematic Papers
- Robert Ackland: What can we learn about Distributed Problem Solving Networks Via Web Analysis? (pdf, 340kb). Webmetrics (a method to measure and analyze weblinks) is applied to a subset of news sites: many of them studied in the ‘online news aggregators’ case study.
- Max Loubser: Governance Structures in Distributed Problem Solving Networks (pdf, 110kb). Evaluating the role of governance in DPSNs and comparing the governance structures across the case studies. It proposes a basic taxonomy separating DPSNs in which problem solvers can modify the way the problem solving platform works from those where the intermediaries set the rules.
- Wolf Richter: Intellectual Property Law and the Performance of Distributed Problem Solving Networks (pdf, 152kb). There is also a short version of the IP / DPSN paper (pdf, 48kb). They cover the potential legal risks inherent in distributed co-creation, with an analysis focused on the role of intellectual property law. They show that both proprietary models as well as ‘open’ collaboration are viable for distributed problem solving and outline the distinctive challenges both paradigms are facing