Stephen E. Arnold: US Government Struggling with IT — 77% of funding consumed by O&M — while Palantir sues US Army for business….
Notice that the US Federal government spent $0.68 cents of every IT dollar on operations and maintenance in 2010. Jump to the 2017 estimate. Notice that the status quo is likely to consume $0.77 cents of every IT dollar.
I recall one Master of the Universe telling me, “Keep the client happy.” Today an alternative approach has emerged [and is being pioneered by Palantir]. I term it “Fight with the client.” I assume the tactic works really well.