Knowledge Management Specialties
By Stan Garfield (Twitter: @stangarfield) – Revised September 1, 2010
The field of knowledge management includes a wide variety of components and disciplines. Here is a list of 25 specialties practiced by those in the field, followed by Tara Pangakis list of 50 KM components across people, processes, and technologies.
- Sharing, culture, organizational design, and change management
- Innovation, invention, creativity, and idea generation
- Reuse, proven practices, and lessons learned
- Collaboration and communities
- Learning, development, and training
- Goals, measurements, incentives, and rewards
- Social networks, organizational networks, value networks, and network analysis
- Expertise location and personal profiles
- Communications
- User support and Knowledge-Centered Support (KCS)
- Content management and document management
- Search, taxonomy, ontology, and tagging
- Analytics, visualization, metrics, and reporting
- Project management, process management, workflow, and planning
- KM methods (peer assists, after action reviews, knowledge audits, etc. – see KM Method Cards)
- Appreciative inquiry and positive deviance
- Storytelling, narrative, anecdotes, and sensemaking
- Information architecture
- Usability, user interface, and user experience
- Portals, intranets, and websites
- Databases, repositories, business intelligence, and data warehouses
- Competitive intelligence, customer intelligence, market intelligence, and research
- Web 2.0 and social media tools
- Semantic web, artificial intelligence, and natural language processing
- Wisdom of crowds, crowdsourcing, collective intelligence, and prediction markets
50 Knowledge Management Components [below the line]
