April 8, 2000
Robert R Carkhuff
This book had a profound influence on me, helping me to understand that the functions fulfilled by an employee dealing with “things” are completely distinct from the functions fulfilled by an employee dealing with “ideas”, and that completely different educational, training, management, and compensation models are needed for the new “Gold Collar” worker. From this book I realized that virtually everything we are doing in U.S. education and U.S. personnel management and training today is way off the mark and at least a decade if not two or three decades behind where we could be in human productivity management.
