
Making All Voices Count Using SMS and Advanced Computing
Local communities in Uganda send UNICEF some 10,000 text messages (SMS) every week. These messages reflect the voices of Ugandan youths who use UNICEF’s U-report SMS platform to share their views on a range of social issues. Some messages are responses to polls created by UNICEF while others are unsolicited reports of problems that youths witness in their communities. About 40% of text messages received by UNICEF require an SMS reply providing advice or an answer to a question while 7% of messages require immediate action. Over 220,000 young people in Uganda have enrolled in U-report, with 200 to 1,000 new users joining on daily basis. UNICEF doesn’t have months or the staff to manually analyze this high volume and velocity of incoming text messages. This is where advanced computing comes in.
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