Phi Beta Iota: This article, written in 2007, remains the standard in the field for both brevity and authoritativeness.
Business Intelligence is data mining, not intelligence. Competitive Intelligence focuses on competitors and does not do 360 degree holistic analytics.
The modern term for a full service program is Commercial Intelligence, which uses only open sources and ethical methods. It should not be confused with secret government intelligence or with illegal industrial espionage.
Phi Beta Iota: Also known as dodi 3115.12, august 24, 2010. While the document displays some tiny hints that someone somewhere is thinking, it is largely bureaucratic pap that sanctifies the existing dysfunctional status quo, to include an SES as a branch chief rather than as the head of a new Department, DO, co-equal to DH and DI and DX. The only glimmer of progress is in requiring a consolidated defense program, but even this will be mangled and prolonged. This is a bean-counter instruction, not a real-world instruction intent on providing OSINT support to policy, acquisition, and operations.
Not listed on Amazon, but available via the web from the UK, is Ben Gilad’s book Blindspots, which I continue to regard as the single best work for a CEO willing to consider the possibility that their information is inevitably filtered, biases, incomplete, and late.
Dr. Ben Gilad, considered a leading developer of competitive intelligence (CI) theory and practice in the US, is a former Associate Professor of Strategy at Rutgers University’s Graduate School of Management. Gilad’s first CI books, The Business Intelligence System (1988, AMACOM, co-authored) and Business Blindspots (1994, US: Probus/Irwin; 1998, UK: Infonortics), paved the way for the CI evolution in US corporations, many of which emulated the basic principles of Gilad’s CI process model. He is the co-editor of the definitive analysis book, The Art and Science of Business Intelligence Analysis (1996, JAI Press), reprinted and updated with Jan Herring in 2008.
In 2004 Gilad published his breakthrough book,Early Warning (AMACOM, 2004), which defines for the first time a new role and scope for CI practitioners based on his innovative work with two strategic early warning systems in two leading global corporations. For this new risk management perspective of CI, CI Magazine labeled him “our CI guru”. The Society of Competitive Professionals honored him with its highest Meritorious award in 1996.
Jan Herring is President of Herring & Associates LLC, a management consultancy, specializing in intelligence matters, and a fouinding principal at the Academy of Competitive Intelligence, the gold standard for commercial intelligence training at all levels, entry, mid-career, and capstone.
He is unique in the world of commercial intelligence for having been the first modern pioneer and champion in the U.S. Intelligence Community for Open Source Intelligence (OSINT). As the very first person ever to hold the office of National Intelligence Officer for Science & Technology (NIO S&T), he attempted in the early 1980’s to repair the severe deficiency in access to open sources in all languages. His work laid the foundation for work by others that will eventually result in a national Open Source Agency fully independent of but support of the secret world.
Jan Herring, then National Intelligence Officer (NIO) for Science & Technology (S&T) was the first modern OSINT pioneer, along with George Marling and other S&T analyts. After he retired he devleoped this triangle as part of his training offered via the Academy of Competitive Intelligence, still the best institution around.
When Jan Herring, former National Intelligence Office (NIO) for Science & Technology, and co-founder of the Academy of Comptetitive Intelligence, wants an information broker as a partner for a complex assignment, Ms. Bonnie Hohhof is who he turns to.
Although dated, the below presentation is a model for what analysts should be thinking about as they assemble off-the-shelf tools to make up for the severe deficiencies still extant in the world of government “cut and paste” hard-copy analytics.
Tom Pedtke was the single most important practitioner during the 1992 surge when we thought we had a chance to get it right. Coming out of the National Air Intelligence Center (NAIC) in Cleveland, Ohio, he had an appreciation for “full spectrum” Open Source Intelligence (OSINT) such as would never be achieved by those steeped in the culture of foreign broadcast monitoring, and he understood research and citation analysis and all the other tricks of the OSINT trade that simply do not come into play when you are monitoring fixed schedule broadcasts. Following in the tradition of National Intelligence Officer for Science & Technology (NIO/S&T) Jan Herring who tried all of this in the 1970’s, Tom Pedtke had all of the knowledge and the best of intentions. Like Paul Wallner, he simply could not move the beast from within.