Robert Garigue was focusing only on the “technical” side of the matter. The above divide is compounded (made exponentially worse) by the divide between cyber-services and human end-users. To the best of our knowledge, no one has done a full-up functional requirements survey since 1986, and we still do not have the eighteen CATALYST functionalities in a single integrated software tool-kit because no managers are ever held accountable for failure, nor do they hold vendors accountable for delivering vapor-ware rather than functionality.
