Sadly stuck with the status quo

JetBlue is ordinarily smart with their web site, which is why their broken system is particularly useful to take a look at. I'm guessing that at some point, management said, “it's good enough,” and moved on to more pressing issues. And then, of course, it stays good enough, frozen in time, ignored, and annoying.

The problem with letting your web forms become annoying is that in terms of time spent interacting with your brand, they're way up on the list. If someone is spending a minute or two or three or four cursing you out from their desk, it's not going to be easily fixed with some clever advertising.

Here's an illustrated guide to things to avoid, JetBlue style:

Click here to read full illustrated catalogue of break-downs ending with session time-out.

Phi Beta Iota: Now imagine doing this 80 times, one time for each intelligence community database, each built by the lowest bidder to statements of work written by individuals that were never meant to be web czars, all immune from any kind of coherence and all largely ignorant of both collection biases and analytic tradecraft. See Robert Garigue for why this defeats the entire point of online access.

2010/12/282010/12/28

2011 OSINT Discovery Toolkit–Reuser’s Repertorium

Blog Wisdom, Book Lists, Briefings (Core), Fact Sheets, Handbook Elements, Historic Contributions, IO Multinational, Methods & Process, Tools, White Papers

This is THE toolbox, available in both long and short versions, we recommend you start with the long and then rapidly migrate to the short. Arno is THE “dean” of OSINT for government, and the “dean” of the advanced librarian discovery movement.

LONG VERSION

SHORT VERSION

We strongly endorse Arno Reuser as an individual, and recommend his training offerings available directly from him. By-pass the external vendor training link at the Repertorium and send him a direct email.

Arno's Profile

Worth a Look: Arno Reuser OSINT Wizard

Journal: Seriously Weird, & Then There Is Arno

When InterNET is InterNOT

2006 Reuser (NL) on Virtual Open Source Agency

2003 Reuser (NL) on Intelligence Librarian Tradecraft

Journal: Librarians and The Accessibility Paradox

2010/12/28

Worth a Look: Communications, Communities, & Modalities

About the Idea, Advanced Cyber/IO, Collaboration Zones, Communities of Practice, Ethics, IO Sense-Making, Methods & Process, Policies, Threats

Seven years ago Tom Atlee, our mentor on collective intelligence and community self-organization for resilience and sustainability, began focusing on “ways of communicating.” Responding to a recent query from us about alternatives to partisan politics or dictatorships, he offered up the below links, each of which has many other links, as food for reflection.

1. Designing Multi-Process Public Participation Programs

2. A map of Community Intelligence and some of its important constituents

3. Approaches to Community Engagement and the Generation of Community Wisdom

The latter offers a 1-paragraph description of each of almost 50 processes).

And, of course, there is Tree Bressen et al

4. A Pattern Language for Group Process

Below is a general commentary he offered on “modalities” as a mixed bag.

Continue reading “Worth a Look: Communications, Communities, & Modalities”

2010/12/28

Worth a Look: LibraryThing Online Public Library & Social Network

About the Idea, Advanced Cyber/IO, Analysis, Augmented Reality, Collaboration Zones, Collective Intelligence, Communities of Practice, Counter-Oppression/Counter-Dictatorship Practices, Geospatial, History, InfoOps (IO), Intelligence (government), Key Players, Methods & Process, Policies, Policy, Strategy, Threats, Tools

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Phi Beta Iota: This is fascinating and has enormous potential from local to global. It is what Amazon SHOULD have been, a means of harnessing the distributed intelligence of authors, reviewers, and readers. Phi Beta Iota was created to meet this need for one collection, cataloging Robert Steele's reading across 98 categories. We are contacting this group to suggest they create Global to Local Citizen Intelligence, Policy, and Budget Councils.

2010/12/27

Reference: The Core Protocols V. 3.02

Advanced Cyber/IO, Collaboration Zones, Communities of Practice, Ethics, Historic Contributions, Methods & Process

The Core Protocols V. 3.02

(The Core is distributed under the terms of the GNU-PL. For exact terms see http://www.gnu.org/licenses/gpl.txt. The Core is considered as source code under that agreement. You are free to use and distribute this work or any derivations you care to make, provided you also distribute this source document in its entirety, including this paragraph.)

The following Core Protocols are made up of both commitments and protocols.

The Core Commitments
Pass (Unpass)
Check In
Check Out
Ask For Help
Protocol Check
Intention Check
Decider
Resolution
Personal Alignment
Investigate

Read full details on all of the above….

Tip of the Hat to Pétur Orri Sæmundsen in Iceland.

2010/12/27

Iceland Charts Its Course with Integrity

About the Idea, Advanced Cyber/IO, Collaboration Zones, Communities of Practice, Ethics, Methods & Process

2009 First Results from the National Assembly

Integrity is the value the representatives of the National Assembly considered most important for society. Equal rights, respect and justice follow. Next are love, responsibility, freedom, sustainability and democracy. The family, equality and trust are also high priorities.

2010 The main conclusions from the National Forum

COUNTRY AND NATION – Values and related issues regarding the independence of the country, culture and its advantages such as vision, the value of the Icelandic language and the country’s rural areas. The constitution is a covenant which guarantees sovereignty and independence for Icelanders and is written for the people in the country. The role of the constitution is to guard the Icelandic language, its culture and the nation’s resources. It should be introduced in schools and it must be guaranteed that the public can have a say in decisions regarding national affairs. The image of Iceland shall be strengthened, multiculturalism encouraged as well as separation between state and religion.

MORALITY – General moral values without special connection with government or politics such as honesty, respect, responsibility, tolerance, justice and sympathy. The constitution shall be based on moral values. The morality theme of the new constitution shall be respect for humans, freedom of speech and consideration. An emphasis shall be on the honesty of elected representatives, public officials, laws and legal ethics. To strengthen and improve the morality of the nation, ethics should be taught in the country’s schools and the social responsibility of the public must be increased. In Iceland a clear framework must be set up by which the authorities must work, focusing on respect, responsibility and duties towards the country's people.

Open Source Intelligence (OSINT) Starting Point

Definitions, Methods & Process, Tools

2006: BASIC: Open Source Intelligence Familiarization Documents (Original)

Open Source Intelligence (OSINT) leads to Information Operations (IO), which leads to Multinational, Multiagency, Multidisciplinary, Multidomain Information-Sharing and Sense-Making (M4IS2), which leads to Cyber-Command (CYCO6), a mis-nomer, but representing all information in all languages all the time, with every person and every artifact having their own IP address.

All of this–OSINT, IO, M4IS2, CYCO6–is Human Intelligence (HUMINT), not Technical Intelligence (TECHINT). In the immortal words of Paul Strassman, then Director of Defense Information, “Information Technology makes bad management worse.” We're there. Peter Drucker said it in 1998 in Forbes ASAP, Robert Steele said it in 2000 to NSA in Las Vegas , we need to stop focusing on the T and start focusing on the I. The “I” is about human brains, human minds, human relationships, human understanding.

Practical Do It Yourself (DIY) OSINT

2011 OSINT Discovery Toolkit–Reuser’s Repertorium

2010 Handbook Online for Internet Tools and Resources for Creating Open Source Intelligence (OSINT) by Dr. Ran Hock, Chief Training Officer, Online Strategies, Inc.

2009 OSINT Links Directory by Ben Benavides

2004 Special Operations Forces OSINT Handbook (Strawman)

2000-2002 NATO OSINT Handbooks

Strategic Enabling for a Smart Nation Creating a Prosperous World at Peace

Open Source Agency: Executive Access Point

2012 THE OPEN SOURCE EVERYTHING MANIFESTO: Transparency, Truth & Trust

2012 INTELLIGENCE FOR EARTH: Clarity, Diversity, Integrity & Sustainability

2008 COLLECTIVE INTELLIGENCE: Creating a Prosperous World at Peace

See Also: