Review: Real Time–Preparing for the Age of the Never Satisfied Customer
5 Star, Best Practices in Management, Capitalism (Good & Bad), Change & Innovation, Information Operations, Information Society, Information TechnologyThis may be one of the top three books I've read in the last couple of years. It is simply packed with insights that are applicable to both the classified intelligence community as well as the larger national information community. The following is a tiny taste from this very deep pool: “Instead of fruitlessly trying to predict the future course of a competitive or market trend, customer behavior or demand, managers should be trying to find and deploy all the tools that will enable them, in some sense, to be ever-present, ever-vigilant, and ever-ready in the brave new marketplace in gestation, where information and knowledge are ceaselessly exchanged.”

Review: Information Productivity–Assessing Information Management Costs of U. S. Corporations
5 Star, Best Practices in Management, Information Operations, Information TechnologyReview: The exemplar–The exemplary performer in the age of productivity
6 Star Top 10%, Best Practices in Management, Change & Innovation, Complexity & Resilience, Consciousness & Social IQ, Culture, Research, Democracy, Economics, Environment (Solutions), Information Society, Intelligence (Public), LeadershipThis book had a profound influence on me, helping me to understand that the functions fulfilled by an employee dealing with “things” are completely distinct from the functions fulfilled by an employee dealing with “ideas”, and that completely different educational, training, management, and compensation models are needed for the new “Gold Collar” worker. From this book I realized that virtually everything we are doing in U.S. education and U.S. personnel management and training today is way off the mark and at least a decade if not two or three decades behind where we could be in human productivity management.

Review: The Second Self–Computers and the Human Spirit
5 Star, Asymmetric, Cyber, Hacking, Odd War, Best Practices in Management, Change & Innovation, Complexity & Resilience, Consciousness & Social IQ, Culture, Research, Information Operations, Information Society, Information TechnologyUpdate of 31 May 08 to add links:
THE HACKER CRACKDOWN: LAW AND DISORDER ON THE ELECTRONIC FRONTIER
Hackers: Heroes of the Computer Revolution
Information Payoff: The Transformation of Work in the Electronic Age
Collective Intelligence: Mankind's Emerging World in Cyberspace (Helix Books)
The Unfinished Revolution: Human-Centered Computers and What They Can Do For Us
The Wealth of Networks: How Social Production Transforms Markets and Freedom
Collective Intelligence: Creating a Prosperous World at Peace